Hurricane Laura made landfall this morning as a strong CAT 4 around 1:05 am CDT. The surge was projected to be 21’ in areas and the highest reported was 11’; therefore, the surge impacts were greatly diminished. The wind was as advertised in Lake Charles and Cameron Louisiana, with gusts reaching near 134 mph in Lake Charles before the instrument was damaged, so likely gusts up to 150 mph. Laura has been downgraded to a tropical storm and still producing wind gusts in the 40’s and 50’s. It will hit Little Rock later this afternoon and then move into the TN River Valley, through KY and exiting around Richmond back into the Atlantic. Claims have already started coming in and teams have been deployed. Our prayers are with the people affected by the storm and we wish you a speedy recovery process.
After piloting the HOVER app for the past few weeks, Leading Edge partners with HOVER to increase efficiency and accuracy in resolving commercial and homeowner claims throughout the United States. Leading Edge will utilize HOVER as another addition to our state-of-the-art, virtual adjusting solutions. As stated in our news article on April 9, 2020, Leading Edge previously worked with several of the largest aerial imagery companies to provide roof and exterior measurements, while only receiving a 74% success rate, or 26% fail rate on rural America claims. Subsequently, Leading Edge decided to take a look into HOVER. With HOVER, all measurements are obtained by taking eight (8) photos from the ground by an adjuster, inspector, or even the homeowner pushing the success rate to a near 100%. ABOUT HOVER HOVER has been offering their software since 2013 in the exterior home improvement industry and storm restoration arena. In 2016, they began moving into the insurance underwriting and claims market. HOVER currently works with 9 of the top 10 insurance carriers in the US and has signed up over 60 insurance partners over the last two years. Prior to 2013, they worked directly with the Department of Defense for 3D modeling solutions to facilitate urban mapping used in mission planning and rehearsal. Del Rio, TX Del Rio, TX gets slammed with baseball size hail on April 11, 2020. A Leading Edge Claims' catastrophe response team was initiated and our field adjusters mobilized to the area to assist with the claim inspections immediately. We wish all the families and businesses with damage our best as you start to repair and rebuild your properties and restore your lives. East Texas On April 12, 2020, with the ground already saturated from rain, strong winds caused trees to uproot and damage properties across East Texas. Local adjusters and a small portion of our catastrophe response team has been deployed to assist these policyholders in need. Leading Edge Claims Service - Leading the Way in Times of Crisis! After working with the several of the largest aerial imagery companies to provide roof and exterior measurements, while only receiving a 74% success rate, or 26% fail rate, Leading Edge decided to take a look into HOVER. With HOVER, all measurements are obtained by taking only eight (8) photos from the ground by an adjuster, inspector, or even the homeowner.
HOVER has been offering their software since 2013 in the exterior home improvement industry and storm restoration arena. In 2016, they began moving into the insurance underwriting and claims market. HOVER currently works with 9 of the top 10 insurance carriers in the US and has signed up over 60 insurance partners over the last two years. Prior to 2013, they worked directly with the Department of Defense for 3D modeling solutions to facilitate urban mapping used in mission planning and rehearsal. We look forward to the pilot and are hoping for a successful partnership. Across the globe, individuals, families, communities, and businesses are adjusting to a new reality considering the COVID-19 pandemic. We extend heartfelt sympathy to anyone impacted by the virus, and sincere gratitude to the healthcare workers and organizations on the front lines, battling this unprecedented disease.
Needless to say, the safety and well-being of our team, partners, carriers, and the communities in which we live and work, is our top priority. The coronavirus disease (COVID-19) outbreak is causing a host of unique challenges. However, I want to assure you that Leading Edge Claims Service is fully operational and that there has been no disruption in our service. In addition, we have taken measures to minimize any potential effect on you, your policyholders, and members for the duration of this health crisis. Among them:
We have created a COVID-19 Resource Site for our independent adjusters and staff that can help them stay up-to-date on the latest COVID-19 information and provide notification to us of any possible illness or symptoms they are experiencing. Feel free to utilize this resource and share with your employees if you wish. Our thoughts and best wishes are with you and all your staff who continue to work hard during this crisis. Please stay safe and we appreciate your partnership and support. Troy S. Hansen | President Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world. For Leading Edge, that means understanding how it affects our employees, customers, and communities, and then making the necessary adjustments to our work and operations.
Leading Edge is closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus. (Stop the Spread) We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days. (Symptoms of Coronavirus) Our housekeeping and sanitization efforts at our home office have expanded and increased in frequency. Our cleaning crews and staff are disinfecting often-touched surfaces such as door handles, countertops, keypads, and restroom surfaces. A strict travel policy for our employees is in place, and we have halted travel for non-essential business meetings, including trade conferences, air travel, and face-to-face meetings with large groups to help prevent the spread of the illness. At Leading Edge Claims Service, we are taking all necessary measures to protect the health and well-being of our staff, independent adjusters, and clients. We will continue to closely monitor the situation and take any additional measures to continue protecting our staff and customers as needed. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov. Thanks to all our attendees, exhibitors, sponsors, and speakers!. This was another great event! It was awesome visiting with the adjusters that make it all happen! Thank you helping us Lead the Way in Times of Crisis!
Leading Edge Claims Service's 11th Annual Claim Conference - February 27-28th. (Save the Date and Register Now)Now that the Holiday season is behind us, don't forget to register for Leading Edge Claims Service's 11th Annual Claims Conference. All field & desk adjusters, examiners, and reviewers are invited to attend! Even if you’ve never worked for Leading Edge Claims Service, we invite you to attend and learn who we are, what we have to offer, and the benefits of working with us. Join us as we hear from our incredible presenters including Texas Windstorm, HAAG Engineering, Service Master, NEFCO, Symbility, Xactimate, and BSC Forensics. Other speakers will include Troy Hansen, President of Leading Edge Claims, as well as Leading Edge Executives’ David Christopher, EVP, Blake Mears, VP of Claims, and Thomas Noonan, VP of Sales and Marketing. We are also looking forward to an update from the trenches regarding Texas wind and hail claims, appraisal laws, and other news from our keynote speaker, Steve Badger, Partner at Zelle, LLP. By attending this conference, you will receive up to 10 CE credits, of which, 1 applies to the 2-hour ethics requirement. In addition, you will learn more about Leading Edge, talk to the experts helping sponsor the event, meet our deployment coordinators, various Carrier representatives, and the executive management of Leading Edge Claims Service. As of early afternoon, Hurricane Dorian is approximately 100 miles off the east coast of Florida. The National Hurricane Center reported that Hurricane Dorian would likely move slowly up the Florida coast to Georgia and the Carolina's. While the storm’s intensity has declined since it struck the Bahamas as a Category 5 hurricane, Dorian is now classified as a Category 2 hurricane with sustained winds of 105 mph. Florida coastal residents, businesses and their Insurance Carriers have dodged a major catastrophe with Dorian. With that said, Leading Edge has downsized the temporary cat personnel deployment and will retain a small group of desk adjusters to help administer the claims that trickle in along the Florida Coast over the coming weeks. We will be watching North Carolina very closely as our field adjuster exposure strengthens as Dorian approaches North Carolina. |
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