Across the globe, individuals, families, communities, and businesses are adjusting to a new reality considering the COVID-19 pandemic. We extend heartfelt sympathy to anyone impacted by the virus, and sincere gratitude to the healthcare workers and organizations on the front lines, battling this unprecedented disease.
 
Needless to say, the safety and well-being of our team, partners, carriers, and the communities in which we live and work, is our top priority.

The coronavirus disease (COVID-19) outbreak is causing a host of unique challenges. However, I want to assure you that Leading Edge Claims Service is fully operational and that there has been no disruption in our service.

In addition, we have taken measures to minimize any potential effect on you, your policyholders, and members for the duration of this health crisis.

Among them:

• We put our business continuity plan into action.  Leading Edge has been prepared to operate with full continuity in an event such as this.
• Our employees proactively and successfully tested their ability to work remotely without slowdowns or disruptions to our field and internal claim administration teams. 
• As the situation progresses, to reduce the risk to our team and ensure that our workforce remain intact, we’ve implemented a work-from-home approach as of Monday, March 16th for all internal staff.  We anticipate this being in effect until approximately April 1st.
• Our field adjusters are proceeding with inspections with caution and care, putting the safety and well-being of all involved first and foremost.    

Please be assured that continuity of your business and taking care of your policyholders and members is our first goal.  During this challenging time, we will continue to provide the exceptional service you rely on. 
 
We have created a COVID-19 Resource Site for our independent adjusters and staff that can help them stay up-to-date on the latest COVID-19 information and provide notification to us of any possible illness or symptoms they are experiencing.  Feel free to utilize this resource and share with your employees if you wish.    

Our thoughts and best wishes are with you and all your staff who continue to work hard during this crisis.

Please stay safe and we appreciate your partnership and support.

Troy S. Hansen | President

Like so many of you, we have spent the last several days and weeks learning about the coronavirus (COVID-19) and how it is impacting our world.  For Leading Edge, that means understanding how it affects our employees, customers, and communities, and then making the necessary adjustments to our work and operations.
 
Leading Edge is closely following the Centers for Disease Control's (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus.  (Stop the Spread)  We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. Per CDC recommendations, we will ask employees who have traveled to such locations or have been exposed to others who have traveled to such locations to self-quarantine for 14 days.  (Symptoms of Coronavirus)
 
Our housekeeping and sanitization efforts at our home office have expanded and increased in frequency. Our cleaning crews and staff are disinfecting often-touched surfaces such as door handles, countertops, keypads, and restroom surfaces. 
 
A strict travel policy for our employees is in place, and we have halted travel for non-essential business meetings, including trade conferences, air travel, and face-to-face meetings with large groups to help prevent the spread of the illness.
 
At Leading Edge Claims Service, we are taking all necessary measures to protect the health and well-being of our staff, independent adjusters, and clients.  We will continue to closely monitor the situation and take any additional measures to continue protecting our staff and customers as needed.     
 
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
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Thanks to all our attendees, exhibitors, sponsors, and speakers!.  This was another great event!  It was awesome  visiting with the adjusters that make it all happen!  Thank you helping us Lead the Way in Times of Crisis!